Work Experience

Aftersales operations

Gigantti Klaukkala

I worked at Gigantti as a service and customer support specialist for almost 2 years. My core duties were device installations and providing IT-support to customers. I installed antivirus software, serviced faulty devices, and resolved various IT-related issues for both private and business customers. I got to develop my IT- and customer service skills almost daily by facing new technical challenges.

Service desk

Kone Oyj

I worked at KONE Oyj for a few months as part of an internship. There I did system monitoring, resolving techical issues, and providing on-site technical support. I prepared devices for use, assembled networking equipment and, when necessary, visited different departments to set up workspaces and assist with various technical problems in person.

Warehouse operator

Kartanon leipä

I worked as a warehouse operator at Kartanon Leipä Oy for just under a year. My responsibilities included distributing products to various market squares and local markets, monitoring expiration of products and adjusting discounts accordingly.

Education

Keuda's vocational college

(2021 - 2024)

Vocational Qualification in Information and Communications Technology

Centria University of Applied Sciences

(2025 - present)

Bachelor of Engineering, Information Technology

Skills

Programming:

C#
Web development
Vue.js
OOP
SQL-databases
Git

Others:

Office 365 applications
Hardware installation and repair
Network device installation
Command line (CLI)
Project management
Troubleshooting

Nooa Jaakkola

IT-support specialist